Refer servicing to qualified service personnel. Finding other resources for the product. Installing tray 2. Installing memory modules.
Enabling accessories in the printer driver. Selecting print media. Printing on special and custom-size media. Managing the printer. Understanding and printing the configuration page. Understanding control-panel messages. Replacing the ink cartridges. Printer shuts down unexpectedly. Poor print quality and unexpected printouts.
Resolving paper-feed problems. Resolving printer management problems. Ordering printing supplies online. Obtaining electronic support. Printer specifications. FCC statement. Reduction and elimination. Thank you for buying the printer. This guide provides details about how to use the printer and to resolve printer and printing problems.
You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:. See Telephone support numbers. It can hold up to sheets of plain paper. Be careful to keep your fingers and hands clear of the bottom of the printer.
See Enabling accessories in the printer driver. You can print on both sides of a sheet of paper automatically when the auto-duplex unit is installed on the printer. For information on using it, see Enabling accessories in the printer driver and Printing on both sides duplexing.
Do not press the buttons on either side of the auto-duplex unit when installing; use them only. Your printer can be shared in a network environment by connecting it directly to the network. The print server can be used in both client-server and. It can provide better performance than printing through. For a list. The HP Jetdirect print server card contains electronic components that can be damaged by. If possible, wear a grounding wrist strap or similar device.
Handle the print. Avoid touching electronic components or circuit paths. See Understanding and printing the configuration page. Two pages should print. The second page is the network configuration page for the print server card. If the page does not print, uninstall and reinstall the print server card to ensure that it is completely seated in the slot. If you encounter any problems or difficulty printing over a network, see the following resources.
In addition to these resources, printer information and configuration features are available through HP Web Jetadmin. Adding memory gives the printer the ability to process these more complex print jobs, but might not increase processing speed. You can find out how much memory is installed from the printer configuration page. Note that the printer only recognizes up to MB of printer memory. The DIMMs contain electronic components that can be damaged by static electricity.
To prevent the buildup of static electricity, maintain frequent contact with any bare sheet metal surface on the printer. Handle the DIMMs carefully at all times. Failure to follow these recommendations could result in damage to the parts. If an error message appears, a DIMM might have been installed incorrectly. In the memory section, compare the memory amount with the amount on the configuration page that you printed before installing the DIMM.
If the amount of memory has not increased, one of the following problems might have occurred:. Remove the DIMM and repeat the installation procedure. Try a new DIMM. The Mac OS automatically turns on the auto-duplex unit and tray 2 in the printer driver when. However, you will need to manually enable the DIMMs. After installing the printer software on Windows computers, tray 2 and the auto-duplex unit must be enabled in the printer driver in order for them to work.
The name of the tab depends on the printer driver and the operating system. The printer is designed to work well with most types of office paper. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality.
See HP supplies and accessories. See Understanding specifications for supported media. See Changing print settings. See Loading media. For more information on printing on supported media, see Printing on special and custom-size media. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged. Note that in this mode, printing takes longer and more memory may be required from your computer and printer.
Allowing wet media to stack up may cause smearing. This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output tray. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size media.
This section provides information regarding the sizes, types, and weights of media that the printer supports. It also provides information on the tray capacity. See Printing on both sides duplexing. Between 90 to mm wide and to mm long 3. Between to mm wide and to mm long 7. Between to mm wide and to mm long 4. Between 96 to mm wide and to mm long 3. The document margins must match or exceed these minimum margin settings in portrait orientation.
When you are using the auto-duplex unit, the minimum top and bottom margin must match or. Press the button of the media length guide and slide the guide towards you. Make sure the stack of media aligns with the right and back edges of the tray, and does not spill over the edges. If you have extended the tray, do not press the tray extension lock when inserting the tray.
Pressing it will cause the tray to be retracted when you push in the tray. The longer media in. You can change print settings such as media size or type from an application or the printer. Changes made from an application take precedence over changes made from the. However, after the application is closed, the settings return to the defaults. To set print settings for all print jobs, make the changes in the printer driver. For more information about printer driver features in Windows, see the printer driver online.
For more information about printing from a specific application, see the documentation. Specific options may vary depending on the application you are using. Press the Cancel button. This will clear the job that the printer is currently processing. It does not affect jobs waiting to be processed.
Double-click the printer icon that appears in the lower right corner of the computer screen. Select the print job, and then press the Delete key on the keyboard. Click the Print Center icon, and then double-click the printer icon. Error Messages require action to resume printing. The bi-color LED on the front panel will blink amber to indicate an error condition.
If the bi-color LED is flashing amber and the printer does not print, lift up the printhead access cover and make sure the carriage latch properly secures the hook on the printhead cover.
Unrecoverable Error Messages occur when there is a hardware problem. The printer may have a hardware problem. If the message persists, the printer may need servicing. Write down the first four digits of the error code and contact HP. In addition, the processor indicator lightis a small dot in the lower-left corner of the LCD panel that blinks to indicate the print processor is functioning properly. If the processor indicator light is absent, turn the printer OFF, wait for a few seconds, and then turn the printer ON again.
If the processor indicator light is still absent, contact HP. Possible causes and solutions for LCD messages Message. The cartridge is out of ink and the printer will not print until the cartridge is replaced. Remove the ink cartridge. Reinstall the cartridge and try to print. If the error persists, replace the empty cartridge. Reinstall the specified faulty ink cartridge and try to print. If the error persists, replace the cartridge. The printer cannot detect the ink cartridge because it is missing, improperly installed, or defective.
Open the ink cartridge door and check if the cartridge is missing, improperly installed, or the wrong cartridge is being used.
If none of these solutions work, replace the specified cartridge. Reinstall the faulty printhead and try to print. Make sure the shipping tape has been removed. If the error persists, remove the printhead and use a dry, lint-free, soft cloth to clean any ink off the contact pads. Reinstall the printhead and try to print. If the error persists, replace the printhead. The printer cannot detect the printhead because it is missing, improperly installed, or defective.
Open the printhead door and check if the printhead is missing, improperly installed, or the wrong printhead. If none of these solutions work, replace the printhead. If the error persists, contact HP. Printer requires media of a specific type and size to be loaded in specified paper tray. The printer cannot detect the card because it is missing, improperly installed, or defective.
Reinstall the personality card or replace it. If the error message persists, contact HP. Make sure the topcover, ink cartridge door, and printhead access cover are closed. Cancel the current print job and add additional memory, or reduce the complexity of the document you are trying to print.
Changing printer settings using the Control Panel The most convenient way to change printer settings is to access the HP Print Settings box from the software application. The following tables list the menu items and possible values for the printer. Additional menu items can appear in the Control Panel, depending on the hardware installed in the printer. Information menu Message.
Tests the Tray 1 paper feed mechanism. The value determines the number of pages to be fed through the printer. Tests the Tray 2 paper feed mechanism. Paper handling menu Message. Locks a paper tray. Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help?
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