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Microsoft will use your phone number or email address only for this one-time transaction. But if the background is clear, you are connected.
Follow the steps in Turn on Cached Exchange Mode to change that setting. Or contact the person who manages the Exchange server for your organization. We recommend always turning on Cached Exchange Mode with a Microsoft account. There can be different reasons why you're disconnected from Outlook. What follows are just a few examples of some of the possible reasons. If you can send and receive mail on the website, then your mail server is fine. But your computer might need updates or there might be a problem with your account settings.
If the status shows Working Offline, repeat the action until the status changes to connected. Read the check for updates topic and install any required updates.
To eliminate the possibility that there's a fault in your current Outlook profile, create a new profile. Follow the steps in adding the account again to proceed.
Important: Office is no longer supported. Upgrade to Microsoft to work anywhere from any device and continue to receive support. Upgrade now. The first thing to check is your Internet connection by trying to connect to a website.
If your Internet connection is working, try reconnecting to the mail server. Here's how:. After you reconnect to the server, the Work Offline button has a plain background:. Still no luck? If you can use that email account with a website, such as Outlook. But Outlook might need updates or there might be a problem with the mail account settings. Maybe your email account needs a fresh start.
Try creating a new mail profile. When you work online with Outlook and your mail server, you receive new mail as it arrives, and mail that you send is sent immediately. However, there can be times when working online isn't practical. For example, maybe there's no network connection available.
Or maybe there is a network available, but you don't want to connect to it because you've exceeded your data plan or will be charged a fee.
For 1 person. Requirements Processor Windows 11 or Windows 10 with 1. Can we help you? Open in new tab. Sign me up Stay informed about special deals, the latest products, events and more from Microsoft Store.
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